Careers / BPO / Operations
BPO / Operations
Experienced in BPO and ready for something different? We're looking for operators who bring process discipline into a distributed remote team — people who communicate clearly, document their work, and own outcomes from start to finish.
Where you'll contribute
We build teams around capable people — not people who need constant supervision.
- Customer or client support and back-office operations
- CRM administration, research, and data management
- Sales support and process-driven operational work
- Clear communication and complete documentation of progress
- Follow SOPs while improving them when they break in the real world
- Escalate early with context — not silence when something stalls
- Understand the objective and keep things moving without waiting for the next instruction
What we look for
Professionalism and personal accountability are non-negotiable.
- BPO, customer service, back-office, or business operations experience
- Excellent English and strong attention to detail
- Reliable communication and process discipline
- Independent problem-solving and solid remote working habits
- Comfort with CRM tools and structured workflows
- Calm, professional presence with clients and teammates
How we work
You join a small POD with clear ownership — not a giant org chart. Work stays visible in Basecamp, and delivery beats theater.
Small PODs
Technical, creative, and ops skills sit together around one outcome.
Async-first
Write it down in Basecamp. Updates are clear without endless meetings.
Ship, then improve
Working systems first. Polish and documentation follow close behind.
Apply for this role
Tell us about your BPO/ops background and how you handle ownership remotely.
- Submit — short form, links to work if you have them
- Review — we look at fit for active POD work
- Conversation — practical next step if there's a match